Customer spotlight

Columbia University

13,500+

106

53 mins

Challenge

There are few life moments filled with more pride, excitement, and tradition than graduation. Years of hard work and dedication lead up to a single day of students and families commemorating and celebrating the transition from one chapter to the next. With thousands of Columbia students crossing the commencement stage every year, the Office of the President takes the responsibility of capturing these standout moments seriously.

Commencement spans 20 schools over the course of two weeks, but for a long time, was only accessible to the handful of guests who could attend in-person in New York. “When I started 13 years ago, we weren’t live streaming any graduation ceremonies,” says Rudy Rodriguez, Senior Associate Director of Technology at Columbia University’s Office of the President. Rudy and his team realized that through video, they could expand these once-in-a-lifetime moments to families around the world — far beyond the logistical confines of its 30,000-person capacity event spaces.

The team live streamed its commencement ceremonies for the first time in 2011. After getting a couple of events under their belts, they realized two things: 1) their initial partner had limitations in terms of where they could distribute the events online, and 2) if they were to scale their strategy, they’d need a little more hands-on help.

“We needed a solution that could offer us more reach, while still being reliable. As we vetted video solutions, we needed a partner who could send out a team to support us, because we didn’t have the resources to do it on our own.”

Rudy Rodriguez, Senior Associate Director of Technology at Columbia Universitys Office of the President

Solution

In order to achieve their goal, Rudy’s team needed to have the utmost confidence in their new, chosen partner. “Commencement has always been a beast,” says Rudy. “It’s an event where you have to look at what you’re willing to accept. The reality is that it’s a situation where you have to mitigate as much risk as possible.”

Upon making the switch to Vimeo, Columbia University was able to not only expand its reach to new channels — including its website and YouTube channel via Vimeo’s simulcasting and embed tools — but mitigate that risk by partnering with Vimeo’s live production team to help run the days-long events.

“Over 12 days, we hunker down and share blood, sweat and tears — as well as gallons and gallons of coffee,” says Rudy. “It becomes one of those in the trenches moments where as the week goes on, you’re leaning on and trusting each other more and more,” he adds.

Through it all, Vimeo’s live production team brings industry expertise, professionalism, and subsequently, peace of mind to every ceremony. “The Vimeo live production team are professional, responsible, and always on top of their game,” says Jenna Kirant, Project Coordinator. “We trust them completely.”

Outcome

With peace of mind for both streaming and onsite production, Columbia University has grown its reach globally, connecting family members, friends, and alumni to the day’s events who cannot attend in person. “Commencement is our most-watched global program. We hit 150 countries tuning in last year,” says Rudy.

As its partnership with Vimeo has deepened, Rudy, Jenna, and team have had their eyes opened to what’s possible with video. “Our team is ambitious. Because of this renewed partnership with Vimeo, we’ve started to think about using the platform in different ways,” he says.

With big ideas brewing around hosting online trainings and using interactive video to enhance content around the World Leaders Forum, Rudy’s team are exploring even more ways to leverage video to connect university events to the world — knowing the Vimeo team will be there to support them along the way.

“The Vimeo team always goes above and beyond with our requests, and are super responsive to our needs,” says Jenna. “We’ve had a great partnership and are excited to discuss and pursue our goals for the future, together.”

"The Vimeo live production team are professional, responsible, and always on top of their game. We trust them completely."
Jenna KirantProject Coordinator
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